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Frequently Asked Questions
MATERIALS
Our jewelry is made from four primary materials:
Silver 925 — Sterling silver at 92.5% purity, used in M'S Collection and BLESS Silver.
Gold — Most M'S Collection pieces can also be made in gold across a range of karats. Some are in stock in-store, and most can be ordered directly from Japan — contact us for details.
Stainless Steel — Used in SCOMMAG, BLESS Steel, Petit Collection, and Hawaiian Jewelry. Durable, hypoallergenic, and built for daily wear.
Tungsten — One of the hardest materials available, exceptionally resistant to scratches and wear, ideal for intensive daily use.
Most pieces in our collection are suitable for sensitive skin. Stainless steel is widely recognized as a hypoallergenic material and is especially recommended for those with skin sensitivities.
Stainless steel and tungsten pieces are highly water-resistant and suitable for daily wear. Silver 925 pieces should be kept away from harsh chemicals and prolonged water exposure.
All pieces are designed and developed in Japan by Japanese designers and developers, made first and foremost for the Japanese customer — renowned for the highest quality standards in the world. Only silver and gold pieces are manufactured in Japan. Japanese precision design, uncompromising quality.
Silver 925 is a living material — over time it may naturally darken slightly, and that is completely normal. To keep it shining: keep it away from perfumes, creams, cleaning products, and chlorine. For storage — keep the piece in a sealed bag or box, away from moisture and open air.
Gold is the finest and most durable material — it does not tarnish, does not oxidize, and requires no special maintenance. An occasional gentle wipe with a soft cloth is all it takes to keep it shining like new.
Stainless steel and tungsten are exceptionally strong materials — resistant to water, sweat, and daily use. Simply keep them away from harsh chemicals such as bleach, acids, and strong cleaning agents.
All pieces are covered by a one-year warranty from the date of purchase. The warranty applies to manufacturing defects only — please keep your invoice or proof of purchase as a condition for warranty claims.
ORDERS
For full details on delivery times, costs, and pickup options, please see our Shipping Policy.
Yes. Every piece comes packaged — in a gift box or pouch, depending on the item. Perfect as a gift, and can be shipped directly to the recipient in accordance with our Shipping Policy.
Yes — free standard shipping on all orders over ₪500. Terms may change — please see our Shipping Policy for full details.
Most earrings are sold as a single piece, unless the product page explicitly states "2 units."
Yes, we'd love to help! We have access to an extensive range of products — including many pieces in gold across various karats. Most silver items can also be ordered in gold. Items can be ordered directly from Japan, delivery time: 4–8 weeks. Contact us before placing your order: 050-226-9004.
Items made especially for you — such as gold orders from Japan, jewelry with personal engraving, special sizing or chain/bracelet length, special materials, or unique designs — are produced personally to your specifications and therefore cannot be cancelled once the order is confirmed. This is in accordance with Section 14c(d) of the Israeli Consumer Protection Law. We recommend reaching out to us before placing your order — we're happy to answer any questions and make sure the piece is perfect for you.
SIZING
All our rings use the Japanese sizing system. Please refer to our Size Guide for conversion to US, EU, and UK sizes. You are also welcome to visit us in-store for on-the-spot sizing.
Most pendants are sold on a 50 cm chain, though length may vary by product. We also offer chains up to 80 cm in length — contact us on WhatsApp for details and availability: 050-226-9004.
PAYMENTS & SECURITY
Yes. All payments are processed by PayPlus — a licensed payment provider compliant with PCI DSS Level 1, the highest standard in payment security. Data is fully encrypted, authenticated via 3D Secure, and your credit card details are never stored by us at any stage.
RETURNS & REPAIRS
You may return items within 14 days of receipt in accordance with Israeli Consumer Protection Law. See our Cancellation Policy for full details.
Yes. We offer a repair service for all jewelry purchased from Block 26. Simple repairs are handled immediately in-store. More complex repairs are sent to certified professionals locally — turnaround of a few business days. If a repair cannot be done locally, the piece is sent to Japan (4–8 weeks). Please contact us before sending any item: 050-226-9004.Didn't find what you were looking for? We're here for you.59 Shabazi Street, Neve Tzedek, Tel Aviv | Phone: 03-901-2618 | Mobile / WhatsApp: 050-226-9004 | Email: tokyostylinglt@gmail.com